Microsoft Dynamics 365 CRM Overview

What is Microsoft Dynamics 365 CRM?

Make Dynamics 365 your own. Seamlessly connect and build on your solution with Microsoft Power Platform, Microsoft Azure, Microsoft 365, and hundreds of other familiar business tools or add mixed reality and the Internet of Things (IoT) for innovative new experiences.

Customer relationship management (CRM) can further reduce costs and improve profitability by building and automating company processes that feed client satisfaction and support in the sales, marketing, and customer assistance fields. CRM solutions can achieve ROI within marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and programs that enable you to maintain your client relationships on your mobile devices, along with tools that combine data and reporting from social media directly into your CRM application.

Accelerate success with the connected business cloud

Choose one, some, or all. Dynamics 365 forms work seamlessly together for a complete solution that runs your entire company—including sales, marketing, service, operations, and commerce. You’ll get a 360-degree view of your business to reveal the real-time insights that bring better results.

• Intelligent Sales and Marketing
• Proactive Customer Service
• Connected field Service
• Modern finance and operations
• Connected Commerce

Product Description

Dynamics 365 is a set of smart business applications that supports you run your entire company and deliver more excellent results through predictive, AI-driven insights.

Microsoft Dynamics 365 Sales automates customer service, sales and marketing. Customer Relationship Management (CRM) enables extensive customisation.